Report - analyse of policy Term Paper Example | Topics and Well Written Essays - 1750 words

Report - analyse of policy - Term Paper Example The anonymity policy of the organization is elaborately dealt with in the report and the report seeks to offer certain recommendations based on the findings of the analysis of the policy. The significance of lifeline services have increased immensely as the modern man’s life has become more complex, more problems centered, tensed and emotionally turbulent. In this respect, the tele-counseling services of lifeline 13 11 14 in Australia deserves primary importance as the Australian lifeline answers around 450,000 calls per year from people needing emotional support from almost all parts of the nation. For over 45 years Lifeline has provided Australians with access telephone counselling service for mental health support. Counseling involves a partnership between a client and a mental health professional â€Å"such as a psychologist who is licensed and trained to help people understand their feelings, and assist them with changing their behavior† (Counselling and Therapy). All lifeline staffs are trained to deal with Lifeline callers. The customer friendly policies of the Lifeline in Australia make it unique and approachable to all sects of people: the serv ices of the lifeline are open to all and it offers counseling service that ‘respects everyone’s right to be heard, understood and cared for† (Lifeline: About 13 11 14. 2008 ). The lifeline offers services on many sensitive issues such as family and relationship issues, mental health concerns, suicide prevention and support, abuse and violence, loneliness and life direction, taking into account the fact that the needs of the people can vary â€Å"genders and age groups and between rural and metropolitan areas† (Lifeline: About 13 11 14. 2008 ). The major aim of the lifeline telephone counselors is to provide emotional support to the needy customers in order to enable them to face the challenges of life rather than running away from them. This report analyses the